Task management and support tickets
Innonest task management keeps assignees, messages and files with the task. A customer report becomes a support ticket, and you can turn it into a quote if it leads to work.
- 14-day free trial
- Uninstalled, of browser
- Buds from the client account
- Tasks on the start page
- 12,000+ users
The task is given, whether or not it has been completed other question.
If you put the work out in words, messages or e-mails, it's not that they're taking it away, it's that nobody knows where it is.
“Who's doing this?
The assignment came in a group message, and everyone thought the other one would take care of it.
This helps the Innonest
You pick who's working on it, so everyone knows what to do.
“What exactly was the request?
The details were made on a phone, the amendment came in an e-mail, and anyone who takes the job starts by asking questions.
This helps the Innonest
The description, photos, comments and messages sent to the participants will remain on the task.
“Has anyone made that mistake before?
The client spoke on the phone, then e-mailed me, and no one knows if anyone's touched it.
This helps the Innonest
The client can send a bug mark from his own account, you can see on the list when he arrived, how urgent and where he is.
“Is this done yet?
There's no list, no nomination, so the finished and semi-finished work looks the same until the client calls.
This helps the Innonest
You finish the job, so you see what's done and what isn't. If you have to get back to it, you can open it again.
Where more Working on a job
Teams, where the work is distributed by someone else, and customer error reports must be accounted for.
What's new in the job is in new Innonest
Everything we show you here in the new Innonest is already working.
When you enter, you will see your duties immediately
For the start page, you will do what you do: the tasks, the error marks, the calendar, the projects or unpaid bills. You will arrange them by drawing and you will decide which place to take.
Everyone sets their own home page, so each colleague starts the day with his own duties.
- Tasks and marks
- Tenders, work orders and invoices
- Expenditure and revenue
- You can see in the ears how many items there are.
The client's responsibilities are also where the other documents are
When you open a client, project, vehicle or device, you see the respective tasks, errors, documents, expenses and revenue in one place.
If the client calls, you don't have to look separately for what else is open.
My Settings on the tasklist
You can set out how to line up the tasks, which columns to appear and what to filter. The program notes this and does not change the configuration of your colleagues.
Everyone in their own language
All colleagues choose the language in which they use the program: Hungarian, English, German, Slovak, Romanian, Serbian, Italian, Czech or Polish.
See how it turned out
When a document is made from the task, you see in a diagram what it was made of and what it was made of, from the offer to the account.
What do you know? exactly The job management of Innonest?
We don't make promises, we list what's in the program right now.
Add Task
You pick up a new assignment, you can rewrite his data at any time, and if you don't have to, you can delete it.
Who's working on it
When you take the assignment, you choose who's working on it, and you can change it at any time.
Own types of tasks
You create the types of tasks that you actually do, and then you can modify or delete them later.
Message for participants
You can write a message to people who are working on the task, so the conciliation doesn't spread between chat and e-mail.
E-mail notifications
You can set up what e-mails to get out of the job, so it's not a coincidence who notices what.
Files and comments
Photo, size and short comment are also added to the task, not in a separate folder.
Closure and reopening
If you have to get back to it, you can open it again.
Search and directing
You can search for a job and sort out the list as comfortable as you can.
Document from the task
You can also make a price, order form, confirmation, work order, delivery note, delivery certificate, receipt and purchase order form from the same data.
If the client is signal error
The announcement will not remain in an e-mail or a phone call, it will be a mistake mark that everyone sees.
- Number, object and client name
- When you arrived and how urgent
- Category, e.g. bug report
- Status, e.g. received or in progress
The client sends the error from his own account
Customers can submit a support ticket from their account. If they call you, log the ticket yourself. Each ticket gets a number, and the list shows who sent it and when it arrived.
If it turns into a repair or exchange, you can make an offer at the bug mark and add it to the project. You can also put the error marks on your start page.
Error marks are available in the Max package.Four steps and no work will be lost
Every step happens in the same program, and once it's in, it stays with the task.
You're picking up.
You give the type and essence of the task, and you attach the photo, drawing or comment. If the client indicates error, it comes as a bug mark.
You hand it out.
You choose who's working on it, and you set up an e-mail notification.
Conciliation
You send messages to participants, and the answers and additions remain on the task.
You lock it down.
If you get a job, you can make an offer, a work order or a delivery note from the same one.
Management of tasks From Pro-package
The task management is available from the Pro package, the error marks and projects are in the Max package. We give you 2 months on a yearly salary.
Go
Per year HUF 39,900 + VAT (2 months free)
- Quote
- Work order
- Incoming documents
- Customer database
- Service catalogue
- Calendar
- Customer account
- Tradesperson directory
Pro
Per year HUF 99,900 + VAT (2 months free)
- Invoicing
- Finance and expenses
- Product catalogue and inventory management
- Purchase order
- Task management
- Templates
Max
Per year HUF 299,900 + VAT (2 months free)
- All modules included at no extra charge
- Phone support
- Custom document types
- Webshop in the customer account
- Order forms and delivery notes
- Project management and support tickets
- Production and disassembly
Whichever plan you choose, you can use all Max modules for 14 days. Then continue on your chosen plan. You can add extra modules to Go and Pro.
This is what the users wrote about us
"The administration becomes very transparent to me thanks to the software. I can easily follow the path of my documents. In terms of price / value, I think it is worth it!"
"They offer very useful software to small and medium-sized companies."
"So far, the best Hungarian administration program I've ever tried.
Do you know who's working on it right now?
You can use it in person for 14 days with your own duties, and at the end of probation, you can decide whether to continue.
Common questions about task management
How long can I try it for free?
14 days, no obligation, and you can try every module in the process. In the end, you decide whether to subscribe.
Which package includes the task management and the error mark?
The task management is available from the Pro package, the error marks and projects are in the Max package.
Can I share the task with my colleagues?
Yeah, you pick out who's working on it when you take the assignment, and you can change it anytime later.
Can I use my own kind of task?
You can create new types of tasks, you can modify existing ones, and the ones you don't need can be deleted.
Can I send a message to the people who are working on the task?
Yes, you can send a message to the participants of the task, so the consultation stays with the task.
Can I add a file and comment to the task?
Yes, you can also add files and comments to the task.
Am I being notified of the tasks?
You can set up e-mail notifications so you can decide what to do with the letter.
What about the closed duties?
If you have to get back to it, you can open it again.
Can I make a document on the assignment?
Yes. You can also make an offer, order form, confirmation, work order, delivery note, performance certificate, receipt and purchase order form.
Can the client send a bug mark?
Yes. They can submit a ticket from their account. If they call, you can record it for them.
What do I see on a fault mark?
The serial number, the subject, the client's name, when he arrived, how urgent, what category he was in and what condition he was in.
Can I make you an offer on a fault mark?
Yeah, you can make an offer right away at the fault mark and add the error mark to a project.
Can I put my duties on the front page?
Yeah, in the new version, you put out what you're working with on the starting page, like your duties and everyone sets up their own.
Do I see all the tasks of a client?
Yes. In the new version, if you open a client or project, you will see in one place the respective tasks, errors, documents, expenses and revenue.
Further questions and step by step instructions: Science store: Tasks